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How to get help from our support team

Find out how to contact our support team and learn about other ways you can get the help you need

Updated over a week ago

We’re here to help you get the most out of our services. If you need assistance, there are several ways to get in touch with our support team. Whether you have a quick question or need detailed help, we’ve got you covered.

While we recommend starting with our Help center to explore articles, FAQs, and guides on common issues, you can always contact us directly if you need further assistance.

Ways to contact us

Live chat

For quick responses, you can use our live chat feature. This allows you to connect directly with a support representative who can assist you in real time. Our live chat is powered by advanced generative AI models, providing instant support in 50+ languages.

  • Where to find it: Click the chat icon in the bottom-right corner of your screen.

  • Availability: Live chat support 24/7 with a 30 sec response time.

Phone support

For more complex issues or if you’d rather speak with someone directly, we offer phone support. We recommend reaching out via email or chat first for faster assistance, but we’re happy to help by phone when needed.

View all global support numbers

North America

  • United States: +1 646 905 0442 / 888 927 0491 (toll free)

  • Canada: +1 647 694 5530 / 888 462 3718 (toll free)

Latin America

  • Brazil: +55 11 3197 4092 / 800 878 1163 (toll free)

  • Argentina: +54 1 159 842 092

  • Colombia: +57 15 085611

  • Mexico: +52 55 5350 3464

Europe

  • UK: +44 (0) 20 3808 8839 / 808 189 5055 (toll free)

  • Germany: +49 30 896778777 / 800 000 9594 (toll free)

  • France: +33 1 76 38 00 00

  • Malta: +356 27 78 08 13

  • Switzerland: +41 43 508 9300

  • Ukraine: +380 89 324 05 07

  • Spain: +34 911 23 05 75

Middle East & Africa

  • UAE: 8000 357 702 91 (toll free)

  • Israel: +972 3 721 9407

Asia Pacific

  • Hong Kong SAR, China: +852 5803 3181 / 800 931 235 (toll free)

  • China: +86 21 8036 9495

  • Japan: +81 34 571 1851

  • Singapore: +65 3163 1486

  • Australia: +61 2 7202 4653 / 1800 469 308 (toll free)

  • India: 000 800 919 05 92

Help center

Before reaching out, we encourage you to explore our Help center for answers to common questions and troubleshooting tips. You can browse our collection of articles, guides, and FAQs, available 24/7.

What happens after you contact us?

  • Once you reach out, a support representative will be assigned to assist you.

  • For simple inquiries, you’ll likely receive a response quickly. For more complex or account-specific issues, please allow us some extra time to investigate and resolve your issue.

Why self-service first?

We know your time is valuable, and we strive to get you the information you need as efficiently as possible. By first exploring the help center or using live chat for quick inquiries, you help us reserve our time for more complex requests. This ensures that our team can give you the most focused support when it’s needed.

But don’t worry—if you can’t find the answer you need or need further assistance, we’re always here to help.

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