We’re here to help you get the most out of our services. If you need assistance, there are several ways to get in touch with our support team. Whether you have a quick question or need detailed help, we’ve got you covered.
While we recommend starting with our Help center to explore articles, FAQs, and guides on common issues, you can always contact us directly if you need further assistance.
Ways to contact us
Live chat
For quick responses, you can use our live chat feature. This allows you to connect directly with a support representative who can assist you in real time.
Where to find it: Click the chat icon in the bottom-right corner of your screen.
Availability: Live chat support 24/7 with a 30 sec response time
Phone support
For more complex issues or if you’d rather speak with someone directly, we offer phone support. We recommend reaching out via email or chat first for faster assistance, but we’re happy to help by phone when needed.
Phone number: 888 927 0491 (toll free) Call us
Help center
Before reaching out, we encourage you to explore our Help center for answers to common questions and troubleshooting tips. You can browse our collection of articles, guides, and FAQs, available 24/7.
Help center: https://helpcenter.idealsvdr.com/en/
What happens after you contact us?
Once you reach out, a support representative will be assigned to assist you.
For simple inquiries, you’ll likely receive a response quickly. For more complex or account-specific issues, please allow us some extra time to investigate and resolve your issue.
Why self-service first?
We know your time is valuable, and we strive to get you the information you need as efficiently as possible. By first exploring the help center or using live chat for quick inquiries, you help us reserve our time for more complex requests. This ensures that our team can give you the most focused support when it’s needed.
But don’t worry—if you can’t find the answer you need or need further assistance, we’re always here to help.