Ideals

Troubleshooting issues when Ideals website is blocked or emails are not received: company's firewall, proxy/VPN settings, etc.

Corporate restrictions

Troubleshooting: MS Office settings and corporate restrictions

Troubleshooting the most common issues that may occur during sign-in across first, second and third factors

Learn how to restore access to your account in case of forgot password, and troubleshoot basic issues that may occur

Troubleshooting: failed uploads for the browser version; file's size or overall upload volume

Troubleshooting: Windows cannot open the folder / the compressed (zipped) folder is invalid

Troubleshooting: errors that may occur when opening files and possible reasons

Here are the most commonly asked questions regarding downloading issues

Find out how to contact our support team and learn about other ways you can get the help you need

How to open IRM-encrypted documents and how to resolve issues you may have

Here you will find commonly posed questions and useful answers

Most common issues that may occur and how to troubleshoot them

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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