Ideals

Learn how to self-help using the troubleshooting tab in the Help center

Troubleshooting

Troubleshooting issues when Ideals website is blocked or emails are not received

Corporate restrictions

Learn how to restore access to your account in case of forgot password, and troubleshoot basic issues that may occur

Password reset

Troubleshooting the most common issues that may occur during sign-in across first and second factors

Possible reasons for unsuccessful sign-in attempts

Troubleshooting failed uploads for the browser version

Issues when uploading

Troubleshooting errors when opening files in the data room

Issues with viewing documents

Troubleshooting errors and failures when downloading files from the data room

Issues when downloading

Troubleshooting: Windows cannot open the folder / the compressed (zipped) folder is invalid

Cannot open downloaded data room archive

How to open IRM-encrypted documents and how to resolve issues you may have

Opening IRM files

Troubleshooting: MS Office settings and corporate restrictions

Errors when opening IRM-encrypted files

Find out how to contact our support team and learn about other ways you can get the help you need

How to get help from our support team

Browser troubleshooting

Collecting Windows event logs

Learn how to collect and share your web browser logs

Collecting logs in different web browsers

Here you will find commonly posed questions and useful answers

Ideals VDR - FAQs

Most common issues that may occur and how to troubleshoot them

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