Having trouble downloading files in Ideals Virtual Data Room (VDR)? Below are some common questions and solutions to help you resolve issues quickly.
Why can’t I download certain files in the VDR?
Answer: Some files may have restricted permissions set by the VDR administrator. If you can’t download a file, it’s likely that download access has been disabled for that file or folder. Please reach out to your administrator to check or update your permissions.
My download starts but fails halfway. What should I do?
Answer: A few things could cause download interruptions:
Network stability: Ensure you have a stable internet connection.
File size: Large files may require more time and a reliable connection. Try connecting to a more stable network or downloading during off-peak hours.
Browser compatibility: Ensure you’re using a supported browser and that it’s updated to the latest version.
If the issue persists, try using another browser or clearing your current browser’s cache and retrying.
The file downloaded, but I can’t open it.
Answer: This issue could stem from one of the following:
File format: Make sure you have the appropriate software to open the file format (e.g., PDF reader for .pdf files).
File corruption: Sometimes, interruptions during downloading can corrupt a file. Delete the file and try downloading it again.
Permissions issue: If the file is encrypted, ensure you have the necessary permissions to open it. Contact the VDR administrator if you need access.
I keep seeing a “Long File Path” error when downloading. What does this mean?
Answer:
This error often occurs when the full path of a file (including all folders) exceeds the character limit on Windows. To resolve this:
Shorten folder names: Try renaming or moving the file to a location closer to the root directory, such as
C:\Downloads.Extract archive files: If the files are in an archive format, try using a tool like 7-Zip, which can handle longer paths when extracting files.
I didn’t receive a notification for my download request. What should I do?
Answer: Download notifications may be delayed or blocked by email filters. To troubleshoot:
Check spam or junk folder: Your download notification might have been filtered as spam.
Update notification settings: Ensure your email address is set up to receive VDR notifications.
Retry the download: If you still don’t receive a notification, try submitting the download request again, or contact support if the issue continues.
Why is my download speed slow?
Answer: Download speeds depend on various factors, such as file size, network bandwidth, and traffic on the VDR. For optimal speeds:
Check internet connection: Ensure your internet connection is stable and not experiencing bandwidth limits.
Switch browsers: Sometimes, switching to a different browser may improve speed.
Try during off-peak hours: If possible, try downloading during times of lower demand.
7. What should I do if none of these solutions work?
Answer:
If you’re still having trouble, our support team is here to help. When reaching out, please include any error messages you see and, if requested, provide console or network logs to assist in troubleshooting. Console logs can give the support team a deeper look into any specific technical issues impacting your download.
If you continue experiencing issues or need more help with these solutions, don’t hesitate to reach out to our support team for assistance.