To download a file, select the file (or several of them) in Documents and press Download in the dropdown menu.

Depending on the user’s document permissions, the files can be downloaded as:

Downloading a file is also possible in the online view mode.

In case Administrators select folders or files containing any applied redactions, they will have an additional option to download the Unredacted version.

Please keep in mind that if a selection contains files without applied redactions, they will be downloaded in their original format.

When in Documents, download multiple files or folders by selecting them in the list and either:

The files and folders will be downloaded in a ZIP archive.

To download all the documents in bulk, select Download in the context menu of the root folder/right-click on the root folder, and select Download.

When you choose to download in the format of encrypted files:

It may occur that a participant selects to download 2 or more files, but for some files they have lower permissions compared to what is selected. In this case, the participant gets the following result in the downloaded archive:

Ultimately, if the participant doesn’t have access to the file, nothing will be downloaded. If they have Manage, Upload, Download original permissions, then the original file will in the archive. For all other permissions, a URL file will be downloaded with a link to the file online.