You can upload single files, folders, or large sets of documents in the browser version of Ideals without restrictions on our side. If uploads fail, the issue is usually related to your files, browser, or network.
Start with the Troubleshooting tab in your project:
Go to Help (top-right of your project).
Open the Troubleshooting tab.
Run a diagnostic check.
If a problem is found, you’ll see details in red with options to:
Clear cache if stored browser data is causing upload problems.
Copy error details to share with your IT team or Ideals Support.
If no problems are detected, follow the steps below, organized by symptoms.
With our browser version, you can upload without any restrictions on our end. Whether a single file, a folder structure, or a set of a number of files, you can upload it. That said, here are some common issues and potential solutions for what you might find.
Quick guide: common upload issues
Issue | Solution |
Upload option missing | Confirm upload rights with your project administrator. Try browser troubleshooting, a different device, or another network. |
Corporate restrictions block upload | Contact IT with allowlist instructions. Use our Troubleshooting to test this, or a non-corporate device or network as a test. |
Upload is slow or freezes | Test your connection with Troubleshooting, clear cache, try another browser/device. |
Upload errors or failed files | Check file size and type, file naming, and upload method. Retry or upload as a ZIP archive. |
Desktop app upload issues | Confirm permissions, use local storage (not cloud drives), log out/in, or reboot. |
1. Upload option missing
Symptoms
No “Upload from computer” option.
Error messages appear when trying to upload.
File selection works, but nothing happens.
Solutions
Confirm you have upload rights. Only project admins can grant this.
Try the Troubleshooting tab in the Help center
Clear cache/cookies for
idealsvdr.com, or try incognito/private mode.Switch to another browser (see system requirements).
Test on a different device or non-corporate network.
Disable browser extensions, antivirus, or proxies that might block uploads.
If corporate restrictions are suspected, see Corporate restrictions.
Still failing? Contact Support.
2. Corporate restrictions
Symptoms
Upload fails only on a corporate device or network.
Works correctly on personal device or different network.
Solutions
We have a dedicated article about Corporate restrictions. Make sure you do the following:
Share allowlist instructions with IT:
app.idealsvdr.comauth.idealsvdr.comAll subdomains
*.idealsvdr.com
For data rooms in China:
*.idealsvdr.cnTest again from Troubleshooting or a personal network or device.
3. Upload speed is slow or freezes
Symptoms
Upload progress bar stalls.
Upload takes much longer than expected.
Solutions
Test your internet speed at speedtest.net or fast.com.
Stable upload requires:
Upload speed close to your ISP plan
Ping < 50 ms
If your network is unstable, contact your provider.
Clear cookies/cache using the Troubleshooting tab, use incognito mode, or try another browser.
Test on another network (disable VPN if possible).
4. Upload errors or failed files
Symptoms
Errors shown in the upload modal.
Files listed under Failed in the progress window.
Some files upload, others don’t.
Solutions
Check files:
Not empty (0 KB).
Within the 150 GB size limit.
No invalid characters in names (
\ / : * ? " < > |).Not blocked system files (e.g.,
thumbs.db,.DS_Store, files starting with~$).
Confirm upload method:
Extract files before uploading (don’t drag directly from inside a ZIP).
Save files locally before uploading from unsupported cloud storage.
Use the Upload as ZIP option if multiple files are failing.
Retry in a different browser/device.
5. Desktop app upload issues
Applies only if you are using the Ideals VDR Desktop app.
Symptoms
Upload button greyed out.
Files don’t appear after uploading.
Solutions
Confirm you have upload rights.
Upload only from local storage (cloud and network drives not supported).
After selecting files, click Apply changes.
Log out and log back in.
Reboot your device.
Still having trouble?
If uploads continue to fail after these steps:
Run the Troubleshooting tab diagnostic again and copy the error details.
Contact your project administrator to confirm upload rights.
Reach out to our Support team
Frequently asked questions about uploading
What if I don't see the upload button anywhere on my screen?
If you cannot see an upload button anywhere in the project, it could be that you don't have the correct permissions settings. In this case, contact the project admin and ask them to double check.
How to I check if it's a cookie or cache issue?
The fastest way to check this would be to try incognito mode or even a totally different browser.
How do I check if there's issues with my corporate restrictions?
The simplest action is to use a different computer across a different network; however, you may also try the following (where your business permits and is safe):
disable VPN
proxy
firewalls
I don't understand what you mean by long file paths, how do I check and what can I do about it?
A long file path refers to the total length of the folder and file name combined. On Windows, paths longer than 260 characters can cause issues, including errors when uploading files through a browser.
How to Check File Path Length:
Right-click the file and select Properties.
In the Location field, you’ll see the full path to the file’s folder. Add this length to the file name length to determine if the path exceeds 260 characters.
What You Can Do:
Shorten Folder Names: Reduce the length of folder and subfolder names to shorten the overall path.
Move Files to a Higher-Level Folder: Move the file to a folder closer to the root directory (e.g., moving from
C:\Users\YourName\Documents\Projects\...toC:\Projects\...).Rename the File: Shorten the file name itself if it’s very long.
Following these steps should help resolve long path issues when uploading files.