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Uploading issues

Troubleshooting: failed uploads for the browser version; file's size or overall upload volume

Updated over 3 months ago

With our browser version, you can upload without any restrictions on our end. Whether a single file, a folder structure, or a set of a number of files, you can upload it. That said, here are some common issues and potential solutions for what you might find.

Uploading progress and failed items

Any items that have failed to upload will appear in the progress window under the Failed tab.

The system will skip all successfully uploaded files and try to upload the ones, which resulted in an error.

If you get an upload error, you can use the Export function within the Failed tab to get more information withing an Excel file.

Common issues uploading documents with our browser version

In case you face any difficulties using the browser version to upload files and folders, please make sure that:

  • You have admin rights on your computer.

  • Uploads to an external website (iDeals) are allowed by your company's security policy.

  • Check your internet connection.

  • Check the path length of the file.

  • Check the file hasn't changed.

  • Check the file isn't 0KB.

  • Check the file isn't greater than 150GB

Note: Files with 0 bytes size will always get an error as they contain no data to be uploaded and viewed in the data room.

For additional details about possible reasons, please hover the mouse over the exclamation mark:

Common errors you may see uploading using the browser version

  • Not found due to long path

  • No internet connection

  • Failed to read the file or it has changed

  • File has too big size. Limit is 150 GB.

  • File has zero size

Additionally, please try using an alternative browser for upload. If the issue persists, please contact the Customer Support team.

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