Uploading issues

Troubleshooting: failed uploads; file's size or overall upload volume

Updated over a week ago

iDeals has no limitation on the size of the upload.

The single file, deep folder structure, or a set of a number of files can be uploaded without any restrictions on our end.

In case you face any difficulties uploading the documents, please make sure that:

If you get an upload error, please use the Try again button:

The system will skip all successfully uploaded files and try to upload the ones, which resulted in an error.

Note: Files with 0 bytes size will always get an error as they contain no data to be uploaded and viewed in the data room.


For additional details about possible reasons, please hover the mouse over the exclamation mark:

Additionally, please try using an alternative browser for upload. If the issue persists, please contact the Customer Support team.

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