In most cases, you don’t need to collect browser logs yourself.
If you’re experiencing problems with documents or performance, start with our Troubleshooting tab in the Help center.

From there, you can run the built-in Diagnostics tool, which automatically checks your environment and generates a report for our Support team.

This is the fastest way to give us the information we need.

Only in some cases – usually when requested by Support – you may be asked to share browser console and network logs. These logs show the technical events happening in your browser while using the VDR, and they help us investigate more complex issues.

How to collect logs

Follow the instructions below taking into account the browser and operating system being used.

Windows OS	macOS
Google Chrome	Safari
Mozilla Firefox	Google Chrome
Microsoft Edge	Mozilla Firefox
Internet Explorer	Microsoft Edge

Windows OS | Google Chrome

Open a tab/document in the data room where the issue occurs.
Press F12 (alternatively: Fn+F12 or Ctrl+Shift+I, or three vertical dots at the top right => More tools => Developer Tools).
Leave the newly appeared menu bar opened and refresh the page (alternatively: press F5 or Fn+F5).
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Save as... and save the *.log file.
- Network tab: Save all as HAR with content and save the *.har file.

Windows OS | Mozilla Firefox

Open a tab/document in the data room where the issue occurs.
Press F12 (alternatively: Fn+F12 or Ctrl+Shift+I, or hamburger menu at the top right => More tools => Web Developer Tools).
Leave the newly appeared menu bar opened and refresh the page (alternatively: press F5 or Fn+F5).
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Export Visible messages to => File. Save the *.txt file.
- Network tab: Save All As HAR and save the *.har file.

Windows OS | Microsoft Edge

Open a tab/document in the data room where the issue occurs.
Press F12 (alternatively: Fn+F12 or Ctrl+Shift+I, or three horizontal dots at the top right => More tools => Developer tools).
Leave the newly appeared menu bar opened and refresh the page (alternatively: press F5 or Fn+F5).
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Save as... and save the *.log file.
- Network tab: Save all as HAR with content and save the *.har file.

Windows OS | Internet Explorer

Open a tab/document in the data room where the issue occurs.
Press F12 (alternatively: Fn+F12 or Ctrl+Shift+I, or gear icon at the top right => F12 Developer Tools).
Leave the newly appeared menu bar opened and refresh the page (alternatively: press F5 or Fn+F5).
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Copy all and paste into a separate document and save.
- Network tab: click the icon Export as HAR and save the *.har file.

macOS | Safari

Open a tab/document in the data room where the issue occurs.
Press option+command+C (alternatively: go to Develop menu => Show JavaScript Console).
If the Develop menu is not available, go to Safari menu => Preferences => Advanced; check the box Show Develop menu in the menu bar.
Leave the newly appeared menu bar opened and refresh the page.
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Save Selected and save the *.txt file. Make sure all recorded rows are selected before saving (command+A).
- Network tab: Export HAR and save the *.har file.

macOS | Google Chrome

Open a tab/document in the data room where the issue occurs.
Press option+command+I (alternatively: three vertical dots at the top right => More tools => Developer Tools).
Leave the newly appeared menu bar opened and refresh the page.
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Save as... and save the *.log file.
- Network tab: Save all as HAR with content and save the *.har file.

macOS | Mozilla Firefox

Open a tab/document in the data room where the issue occurs.
Press option+command+I (alternatively: F12 or Fn+F12 or hamburger menu at the top right => More tools => Web Developer Tools).
Leave the newly appeared menu bar opened and refresh the page.
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Export Visible messages to => File. Save the *.txt file.
- Network tab: Save All As HAR and save the *.har file.

macOS | Microsoft Edge

Open a tab/document in the data room where the issue occurs.
Press option+command+I (alternatively: F12 or Fn+F12 or three horizontal dots at the top right => More tools => Developer tools).
Leave the newly appeared menu bar opened and refresh the page.
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Save as... and save the *.log file.
- Network tab: Save all as HAR with content and save the *.har file.

Issues when uploading

How to collect Windows Logs for desktop application

Browser troubleshooting

Collecting logs in different web browsers