In some cases, the support team may request console and network logs to further investigate an issue. These logs provide visibility into the actions and events on the user’s computer while interacting with VDR, and can help understand what exactly happens and when.
Follow the instructions below taking into account the browser and operating system being used.
Windows OS | macOS |
Windows OS | Google Chrome
Open a tab/document in the data room where the issue occurs.
Press
F12
(alternatively:Fn+F12
orCtrl+Shift+I
, orthree vertical dots at the top right => More tools => Developer Tools
).Leave the newly appeared menu bar opened and refresh the page (alternatively: press
F5
orFn+F5
).Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Save as... and save the *.log
file.
- Network tab: Save all as HAR with content and save the*.har
file.
Windows OS | Mozilla Firefox
Open a tab/document in the data room where the issue occurs.
Press
F12
(alternatively:Fn+F12
orCtrl+Shift+I
, orhamburger menu at the top right => More tools => Web Developer Tools
).Leave the newly appeared menu bar opened and refresh the page (alternatively: press
F5
orFn+F5
).Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Export Visible messages to => File. Save the*.txt
file.
- Network tab: Save All As HAR and save the*.har
file.
Windows OS | Microsoft Edge
Open a tab/document in the data room where the issue occurs.
Press
F12
(alternatively:Fn+F12
orCtrl+Shift+I
, orthree horizontal dots at the top right => More tools => Developer tools
).Leave the newly appeared menu bar opened and refresh the page (alternatively: press
F5
orFn+F5
).Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Save as... and save the*.log
file.
- Network tab: Save all as HAR with content and save the*.har
file.
Windows OS | Internet Explorer
Open a tab/document in the data room where the issue occurs.
Press
F12
(alternatively:Fn+F12
orCtrl+Shift+I
, orgear icon at the top right => F12 Developer Tools
).Leave the newly appeared menu bar opened and refresh the page (alternatively: press
F5
orFn+F5
).Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Copy all and paste into a separate document and save.
- Network tab: click the icon Export as HAR and save the*.har
file.
macOS | Safari
Open a tab/document in the data room where the issue occurs.
Press
option+command+C
(alternatively:go to Develop menu => Show JavaScript Console
).
If the Develop menu is not available, go to Safari menu => Preferences => Advanced; check the boxShow Develop menu in the menu bar
.Leave the newly appeared menu bar opened and refresh the page.
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Save Selected and save the*.txt
file. Make sure all recorded rows are selected before saving (command+A
).
- Network tab: Export HAR and save the*.har
file.
macOS | Google Chrome
Open a tab/document in the data room where the issue occurs.
Press
option+command+I
(alternatively:three vertical dots at the top right => More tools => Developer Tools
).Leave the newly appeared menu bar opened and refresh the page.
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Save as... and save the *.log
file.
- Network tab: Save all as HAR with content and save the*.har
file.
macOS | Mozilla Firefox
Open a tab/document in the data room where the issue occurs.
Press
option+command+I
(alternatively:F12
orFn+F12
orhamburger menu at the top right => More tools => Web Developer Tools
).Leave the newly appeared menu bar opened and refresh the page.
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Export Visible messages to => File. Save the*.txt
file.
- Network tab: Save All As HAR and save the*.har
file.
macOS | Microsoft Edge
Open a tab/document in the data room where the issue occurs.
Press
option+command+I
(alternatively:F12
orFn+F12
orthree horizontal dots at the top right => More tools => Developer tools
).Leave the newly appeared menu bar opened and refresh the page.
Perform the problematic action (for instance, upload/download documents, invite users, scroll through a document, and so on).
Go to the previously opened menu bar and navigate to the Console/Network tab.
Right-click on any element (any line) of the recorded logs and select accordingly:
- Console tab: Save as... and save the*.log
file.
- Network tab: Save all as HAR with content and save the*.har
file.