⚠️ Information in this article is relevant for the Desktop version of Ideals VDR only. For a fast and more user-friendly experience, we recommend that users opt for the browser version–especially for uploading documents. For information on uploading files and folders to the browser version, head to the article Uploading documents.
Windows logs are detailed record of system, security and application notifications stored by the Windows operating system. They should help to understand what exactly went wrong and at what point.
You may be asked to collect Windows logs in case something isn't working with the Desktop version, for example the synchronization function isn’t working properly, or if there are issues with the IRM encrypted files and none of the standard solutions works.
Windows logs for Ideals Desktop application
Perform the problematic action (e.g. start the synchronization).
Click the Start button and enter Event Viewer in the search field, launch the app.
In the Event Viewer, expand Windows Logs and choose Application, on the right-sidebar menu click Save All Events As... and save the file.
In the Event Viewer in Windows Logs then choose System.
Then on the right-sidebar menu click Save All Events As... to save the file.
Windows logs for IRM files
Try opening encrypted files that you had issues with.
Click Start button and enter Event Viewer in the search field, launch the app.
In the Event Viewer, open Windows Logs and choose Application.
On the right-sidebar menu, click Save All Events As... to save the file.
In the Event Viewer in Windows Logs => choose System.
On the right-sidebar menu click Save All Events As... to save the file
In the Event Viewer, open Applications and Services Logs and choose Microsoft Office Alerts.
On the right-sidebar menu, click Save All Events As... to save the file.
