There are various filtering and sorting options available in the Q&A section: Quick access filters, sorting, search, and advanced filtering.
Quick access
The questions are automatically grouped in the Quick access panel for quick navigation. Below you may find a summary of the available Q&A tabs based on the user's Q&A role.
Question drafter and Question submitter
Filter | Contents |
All | All question threads which are available to the current user |
Created by me | Questions created by the current user |
Drafted | Proposed questions drafts that haven't been submitted yet |
Submitted | Submitted questions to the answer side |
Answered | Questions to which the answer side already provided answers |
FAQ | All FAQ |
Answer coordinator
Filter | Contents |
All | All question threads, except for the questions that haven't been submitted by the question side yet. |
Action required | Question threads that require action from the coordinator:
* Available if the Expert and/or the Answer approver role is enabled. |
Assigned to expert | Question threads that are currently assigned to experts and awaiting their reply.
* Available if the Expert role is enabled. |
Unanswered | Question threads, answers to which haven't been submitted to the question side yet:
|
Answered | Questions to which the answer side already provided answers |
FAQ | All FAQ |
Expert
Filter | Contents |
All | All question threads which are available to the current user |
Unanswered | Questions that are assigned to the current user and require the answer |
Answered | Questions with proposed answers by the current user, or questions that are assigned to the current user and have proposed answers by them or other experts |
Answer approver
Filter | Contents |
All | All question threads which are available to the current user |
Awaiting approval | Threads with new submitted answers that require approval |
Approved | Threads with approved answers that were submitted to the question side |
Rejected | Threads, the answers to which are rejected and still haven't been submitted to the question side |
💡 Answer approver role is available with Premier and Enterprise subscription.
Sorting
In each hot-filter tab, users can sort the questions by:
Question ID
Subject (Sorts alphabetically)
Status
Author
Priority
Updated on
Category
By default, all questions are sorted by Unread threads that always come first. Each sorting option can be adjusted in ascending or descending order according to your preference.
For seamless questions viewing, you can customize and rearrange columns in the question list at any time. Click Customize columns to choose which ones to display.
To adjust the order, drag and drop the columns as needed. To sort results, click the filter icon that appears when you hover over a column header.
Below you may find the full list of all available columns.
Search
In addition to the above Quick access filters and sorting options, users can search for any question thread in the Search field by keywords and/or apply advanced filters:
Updated on: threads that have any changes within the selected period.
Created on: questions created within the selected period.
Status: questions with the selected status (statuses depend on the user's Q&A role).
Priority: questions with the selected priority.
Author: the person who created the question. Additionally grouped by the question teams for answer coordinators.
Assignee: experts assigned to the question (available only to answer coordinators and experts if the Expert role is enabled).
Linked items: questions linked to a specific folder and its subitems.
Categories
You can filter question threads based on the categories assigned to them. The category filter is located below the Quick access panel. To apply a filter, select one or more checkboxes next to the relevant categories.
To clear your selection, simply uncheck the boxes or click Clear all.
If no categories have been created by the Answer side, the category filter won’t appear in the question list.
💡 If the Answer coordinator imports questions on behalf of the question team, their name will appear in the list of authors under this question team.
You can reset all applied filters by clicking on the cross sign next to the search field or clicking the Clear all button in the filtering window.
⚠️ The updated Q&A navigation currently applies only to users on the question side. If you're part of the answer team, please refer to the screenshot below for your current view.
