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Payment refund

Refund policy and how to request a refund

Updated over 6 months ago

Please note that the terms and conditions of refunding are governed by clause 14.3. of our Terms and Conditions of Services.

To request a refund, please send the information below (all points are mandatory) to accounts.receivable@idealscorp.com:

  • Company name

  • Invoice#

  • Invoice date

  • Amount

  • Reason for refund

  • Contact person (name, email, phone number)

  • Banking details (for bank transfer refund)

    • Beneficiary name

    • Account number (IBAN)

    • Client's address

    • Bank name

    • Bank address

    • SWIFT

💡 Card payment refunds are only available if the initial payment was charged from the credit card.

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