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Canceling Ideals subscription

Learn how to close your Ideals account and stop billing

Updated over 2 weeks ago

To end your subscription with Ideals, you need to make sure all your active projects are closed.

Administrators can close the project in Settings –> Project –> General. On this page, navigate to the Closure section and click Close project.

Choose whether you want to close the project Now or Later:

  • Now: the project will be closed immediately for all project participants, including administrators.

  • Later: you can schedule automatic project closure on a specified date and time.

You can also check the option to order a USB archive if this hasn't been done before closure.

⚠️ If you do not have access to the corporate account, or you're unsure that all projects within your corporate account are closed, contact your account manager or support@idealsvdr.com.

ℹ️ Previously issued invoices are not canceled after the project closure. Contact accounts.receivable@idealscorp.com for more details about any outstanding balance on your account.

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