After project closure, the documents in your project are stored on our servers for up to 3 years unless the project administrator requests to erase the data.
As soon as the project is closed, no one can access it, including project administrators.
To reactivate the project, a registered project administrator should contact the Customer Support Team or dedicated account manager. Usually, the request is processed right away and takes no more than 15-30 min.
Upon reopening:
All project settings remain unchanged, and all invited participants will regain access to the documents they had access to before closure.
No additional notifications are sent out to the project participants about reactivation. If the project administrators would like to notify participants additionally, they may resend invitations, send notifications about specific documents, or raise a question in the Q&A section.