The option to export the Q&A threads is available to all Q&A users. Upon export, the Q&A discussions are saved in the Excel spreadsheet for further analysis, storing, or sharing with colleagues who do not participate in Q&A when needed.
To export the Q&A discussions, click on the Export button in the Q&A section and select the required option.
Available options depend on Q&A role, selected or filtered questions, or opened hot-filter tab. Each Q&A participant can export only those questions that are available to them according to their Q&A role.
In the All questions tab, all Q&A users have the following export options:
All questions
Filtered questions
Selected questions
💡 In the case of "Filtered questions" or "Selected questions" options, only specifically filtered/selected questions will be exported.
Each of the above-listed options includes the following sub-options:
All messages
Only submitted questions and answers
💡 The "All messages" option allows exporting all thread activity, including comments, proposed answers, submitted answers, answers awaiting approval, or rejected answers. While the "Only submitted questions and answers" option does not include any internal activity.
Other export options correspond to the selected tab. Below you may find a summary of available Q&A tabs based on the user's Q&A role and their export options.
Q&A role | Hot-filter tab | Export option |
Question drafter / Question submitter | Created by me | All my questions |
Question drafter / Question submitter | Submitted | All submitted questions |
Question drafter / Question submitter | Drafted | All drafted questions |
Question drafter / Question submitter | Answered | All answered questions |
Question drafter / Question submitter | FAQ | All FAQ |
Answer coordinator (if the Expert and/or the Answer approver role is enabled) | Action required | All questions requiring action |
Answer coordinator (if the Expert role is enabled) | Assigned to expert | All questions assigned to experts |
Answer coordinator | Unanswered | All unanswered questions |
Answer coordinator | Answered | All answered questions |
Answer coordinator | FAQ | All FAQ |
Expert | Unanswered | All unanswered questions |
Expert | Answered | All answered questions |
Answer approver | Awaiting approval | All questions awaiting approval |
Answer approver | Approved | All approved questions |
Answer approver | Rejected | All rejected questions |
⚠️ Activity logs, original versions of the edited messages, and deleted threads are not included in the downloaded Q&A discussions report.