The Q&A role defines what a user can do and see in the Q&A section. During the Q&A setup, project administrators can select which roles should be included in their Q&A workflow depending on their project requirements.

Below you may find a brief summary of each of the available Q&A roles:

Question drafter
Question submitter
Answer coordinator
Expert
Answer approver

Question drafter

What they can do	What they can see
Draft questions, which are routed to question submitters within their question team for further review and submission. Edit drafted questions.	Drafted questions by them and their question team members. Submitted questions by their team. Answers to the questions submitted by their team. FAQ.

Question submitter

What they can do	What they can see
Submit questions to the answer side, which are routed from question drafters. Draft questions by themselves. Edit proposed questions before submission. Delete proposed questions. Ask follow-up questions.	Drafted questions by them and their question team members. Submitted questions by their team. Answers to the questions submitted by their team. FAQ.

Answer coordinator

What they can do	What they can see
Answer submitted questions. Assign questions to experts and reassign if needed. Review experts’ answers and use them for submission. Edit rejected and submitted answers. Create new questions on behalf of the selected question team. Create FAQ. Change question priority and category. Leave comments in threads. Close and reopen questions. Delete questions (the whole thread).	Submitted questions by the question teams. Questions assigned to experts. Proposed answers. Answers awaiting approval. Rejected answers with comments from the Answer approver. All comments from experts, approvers, or coordinators. Follow-up questions. Activity log of any question. FAQ.

Expert

What they can do	What they can see
View and propose answers to assigned questions. Leave comments visible to other experts and answer coordinators.	All messages in the threads that are assigned to them. All answers they provided.

Answer approver

What they can do	What they can see
Approve answer submission to the question team Reject proposed answers with comments to the Answer coordinator.	All messages in the threads that are sent for their approval.

💡 Answer approver role is available with the Enterprise subscription only.

Users with any Q&A role can also export questions that are available to them according to their role and team.