Q&A notifications are available only for users with access to the Q&A section. As soon as the user is assigned any Q&A role, their default notification setting is set to Instantly.
Personal notification settings
Each user can change their notifications on new Q&A activity in Settings – Personal.
💡 Notification settings are applied at the project level. If a user participates in a few projects simultaneously, they need to adjust their notification settings in each project separately.
To enable or disable Q&A notifications, toggle the setting as required and select the frequency. There are 3 available options:
Instantly: email notifications will be sent as soon as there is a new activity available to the Q&A users.
Daily in the morning: daily digest for the past 24 hours is sent every morning.
Daily in the evening: daily digest for the past 24 hours is sent every evening.
💡 Daily digests are sent at 8 AM or 8 PM according to user time zone. No emails are sent if there has been no activity in the past 24 hours.
User card
Project administrators can also adjust users' notification settings in the Participants tab of the project. To edit the user's Q&A notifications:
Select a participant in the list.
Click Open user settings in the context menu.
Go to the Q&A tab on the user's card.
Adjust New Q&A activity as needed.
Q&A activity included in notifications
Below you may find a summary of the activity sent via email notifications depending on the user's Q&A role.
Q&A role | Notifications |
Question drafter |
|
Question submitter |
|
Answer coordinator |
|
Expert |
|
Answer approver |
|
Experts do not receive notifications nor see the activity on the questions not assigned to them.
If more than 7 new questions are submitted at once, then a consolidated notification will be sent to corresponding users. This is done to avoid too many emails resulting in any inconveniences for the users.
Notifications are not sent when:
Questions unassigned from experts.
The question thread was closed.
The previously closed question thread reopened.
The question thread was deleted.
Deactivated participants do not receive any notifications about activity in the Q&A section, even if they still have an assigned Q&A role.