If the Answer approver role is enabled, all answers are sent for review and approval before submitting to the question side.
💡 Answer approver role is available with the Enterprise subscription only.
Once a new answer is submitted, the question status is changed to Awaiting approval. Answer approver can find all recently submitted answers in the Awaiting approval tab of the Q&A.
To review the answer:
Select the question thread on the left-side panel.
Review the question thread on the right-side panel.
Click Approve, Edit and approve, or Reject, depending on whether the answer meets all criteria.
The "Edit and approve" option allows you to adjust the answer before approving it.
Upon approval, the answer will be immediately sent to the question team that raised the question. The question status is changed to Answer submitted.
Upon rejection, the answer approver should leave a comment clarifying the reason and what should be fixed before making it available to the question side. The question status is changed to Answer rejected. The answer coordinator will receive back the rejected answer for review and re-submission. Learn more about editing rejected answers.
Answer approvers can find all rejected or approved answers in the corresponding filter tabs.