Once the question is answered, and there shouldn't be any further discussion on the question, it can be closed by the Answer coordinator. Any pending questions cannot be closed until the answer is in the Answered status.
Closing questions
To close the questions:
Select one or more questions on the right-side panel.
Click the three dots menu and select Close.
💡 This option will be available only if your selection contains at least one question in the Answered status.
A single question can be closed by changing its status to Closed:
Open the question in the Answered status.
On the right-side panel, click on the status bubble.
Select Closed.
Confirm the action.
Alternatively, click the Close button at the end of the answered thread.
Keep in mind that follow-up questions cannot be submitted to closed questions.
Reopening closed question
The answer coordinator can reopen closed question threads for further discussion if needed. To reopen the questions:
Select one or more questions on the right-side panel.
Click the three dots menu and select Reopen.
This option will be available only if your selection contains at least one question in the Closed status.
A single question can be reopened by changing its status:
Open the question in the Closed status.
On the right-side panel, click on the status bubble.
Select Answered.
Confirm the action.
Alternatively, click the Reopen button at the end of the answered thread.
Once the question is moved back to the status Answer submitted, the question side can submit follow-up questions to the thread.